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Best CRM Software in Saudi Arabia

Posted on :
7 October 2025
Alaa Jamal
Author :
Alaa Jamal

Meeting customer needs and enhancing their satisfaction with the services provided is one of the most important fundamental goals that successful management strives to achieve. This great attention to customers has led to the emergence of Customer Relationship Management (CRM) systems, which are considered a cornerstone of implementing successful marketing strategies.

 

Through the smart solutions these systems provide, it becomes possible to analyze customer needs and behaviors in a way that helps personalize experiences tailored to each individual, making them feel comfortable, satisfied, and distinguished. Therefore, in this article, we review the best CRM software, clarifying their features, services, and pricing.

 

1- CRM System from Daftra

Daftra is one of the Enterprise Resource Planning (ERP) and CRM systems that saves time and effort for business owners, helping them meet all customer needs from a single platform without the need to use multiple systems.

In short: “Daftra is your smart companion to communicate with your clients with creativity and innovation in the digital business world”, thanks to its integrated applications combined in one easy-to-use interface that also supports Arabic.

 

Key Features of Daftra’s CRM System

Daftra’s CRM system offers a range of features and services to make customer management more efficient and effective, including:

  • Custom Records: Ability to create a customized record for each client, including all personal details, transactions, activity logs, opening balances, and payment data.
  • Sharing Information with Clients: The system allows sharing created files with clients via email or through their Daftra accounts.
  • Access Permissions Management: Control client access permissions to edit personal information, track due invoices, approve quotations, or activate online booking, simplifying required procedures for clients.
  • Customer Balance Management: Provides clients with detailed account statements whenever needed, ensuring satisfaction and strengthening trust.
  • Customer Service Staff Management: Assign dedicated staff to manage individual client files or groups of clients, while monitoring communications, appointments, and bookings.
  • Automated Notifications: Send invoices, quotations, account statements, booking reminders, deliveries, and due installments automatically.
  • Customization: Ready-to-use, customizable templates save employees’ time and effort while reflecting brand identity.
  • Tracking and Managing Client Transactions Accurately: Generate detailed reports on client debt ages, new subscriptions, expired memberships, and renewal dates.
  • Work Orders Management: Create specialized records for client project work orders, including project description, expected start date, project status, execution steps, deadlines, responsible employees, and related expenses/revenues.
  • Points and Credits Management Software: The process involves renewing packages, linking them to the sales and invoicing system, and recharging credits when they are depleted prior to renewal. It also includes monitoring package status and balances through reports, as well as tracking client consumption and renewals.

 

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Customer Relationship Management software Subscription Prices from Daftra 

The software offers a free 14-day trial period for the system and provides three diverse packages to suit the business needs and financial capabilities of all users. 

 

Monthly Subscription

Package TypePrice (USD)
Basic Package$20.25
Advanced Package$32.13
Comprehensive$42.93

 

Annual Subscription

Package TypePrice (USD)
Basic Package$243.00
Advanced Package$385.56
Comprehensive$515.16

 

Read also: Best ERP Software in Saudi Arabia

 

2- Zoho CRM System

Zoho is one of the customer relationship management (CRM) systems that helps build lasting relationships with customers through smart automated solutions, enhancing the efficiency of sales and marketing operations, and strengthening customer loyalty.

 

Services Offered by Zoho CRM

  • Organizing and managing customer data easily and effectively.
  • Providing tools that help analyze sales and purchasing behaviors, and supporting lead generation.
  • System scalability to accommodate and manage a larger number of customers.
  • Protecting customer data with advanced encryption, IP restrictions, and two-factor authentication.
  • Operating on cloud servers for easy access to customer data and communication anytime, anywhere.
  • Ability to customize Zoho CRM’s design and layout to suit business needs.
  • Personalizing customer experiences via CommandCenter, with the ability to track every journey of existing and potential customers.
  • Analyzing customer impressions with Zia, the smart assistant that can respond to voice queries, detect anomalies in data, and analyze impressions in natural languages, helping businesses understand customer needs more deeply and enhance relationships.

 

Zoho CRM Subscription Pricing

Zoho offers four different subscription plans for its CRM system, as shown in the table below:

Plan TypePrice $ per user/month
Standard Plan$10.01
Professional Plan$16.70
Enterprise Plan$25.01
Ultimate Plan$30.59

 

Read also: Best Accounting Software for Small Business

 

3- Salesforce CRM

Salesforce CRM is one of the systems that has utilized technology in customer relationship management since 1999. Today, it leverages the latest artificial intelligence technologies to manage customer relationships, sales, commerce, and marketing.

The Salesforce CRM platform helps increase productivity and accelerate processes simultaneously while maintaining customer satisfaction by delivering personalized and exceptional experiences that make customers feel unique and valued.

 

Services Provided by Salesforce CRM

  • Enhancing lead experiences: Each sales representative is supported by an intelligent AI coach that helps them persuade clients, negotiate effectively, and address objections and concerns.
  • Seamless customer service anytime: Through AI-powered agents (Agentforce), businesses can create dynamic customer journeys, automated marketing campaigns, and personalized content across various social media platforms. This includes incorporating all types and formats of brand content, with the ability to escalate cases to human customer service representatives if necessary.
  • Personalized shopping assistant: Each customer is provided with a personal shopping guide that delivers tailored recommendations to simplify purchases and boost revenues.

 

4- HubSpot CRM

HubSpot CRM is one of the customer relationship management platforms that helps businesses improve their interactions with customers, positively impacting sales efficiency, marketing effectiveness, and profitability.

 

Services Offered by HubSpot CRM

  • Customer data management: Organizing and managing customer information easily, enabling a deeper understanding of customer needs.
  • Activity tracking: Monitoring all activities related to each client and keeping track of new business opportunities.
  • Marketing automation: HubSpot CRM enables the creation of automated marketing campaigns that are automatically directed to the right audience to attract potential customers.
  • Personalized experiences: Ability to tailor experiences for each client based on their past interactions, increasing satisfaction and brand loyalty.

 

HubSpot CRM Pricing

HubSpot offers four different subscription packages:

Plan TypePrice (USD)
Marketing Hub StarterFrom $15/month per user
Starter Customer PlatformFrom $15/month per user
Marketing Hub ProfessionalFrom $800/month for three users
Marketing Hub EnterpriseFrom $3,600/month for five users

 

5- Zendesk CRM

Zendesk is one of the customer relationship management (CRM) systems used to enhance customer loyalty and experiences in order to increase revenue, profits, and achieve sales objectives. Through Zendesk, businesses can identify customers’ exact needs, detect potential issues quickly, and resolve them efficiently. However, the system does not support the Arabic language.

 

Services Provided by Zendesk CRM

  • Faster issue resolution: Utilize artificial intelligence to solve customer problems quickly and provide instant support.
  • Personalized conversations: Customize interactions with customers across multiple channels, enhancing responsiveness and overall experience.
  • Automated interactions: AI-powered bots respond to common customer inquiries automatically.
  • Self-service options: Enable customers to access support resources themselves, improving usability and reducing employee workload.
  • Efficient ticket management: Handle customer requests and complaints systematically, with automated routing to the right staff for faster service.
  • Unified customer data: Display all client information in a single interface for easy access by employees at any time.
  • Direct communication: Allow live chat with customers to strengthen personal engagement.

 

Zendesk CRM Pricing

Zendesk offers four different subscription packages:

Plan TypePrice (USD)
Support TeamFrom $19/month per user
Suite TeamFrom $55/month per user
Suite ProfessionalFrom $115/month per user
Suite EnterpriseCustom pricing (contact sales team)

 

Related Articles: Best accounting software in Saudi Arabia

 

Frequently Asked Questions (FAQs)

What factors should be considered when choosing customer relationship management (CRM) software?

 

The most important factors to consider when selecting a CRM system include:

  • Defining your business requirements, including the type of customer data to be managed and the number of users.
  • Choosing a CRM system with a simple and user-friendly interface for both employees and customers.
  • Ensuring integration with other applications. For example, the Daftra cloud system integrates CRM with sales, invoicing, and HR management software to deliver accurate, comprehensive reports.
  • The ability to customize CRM applications to meet changing business needs.
  • Availability of effective technical support services to answer questions and resolve issues promptly.
  • The cost of the CRM system should be aligned with the company’s budget.
  • Security features such as encryption and access control management.
  • The ability to generate reports from the CRM system to track customer transactions, understand preferences, and make better-informed decisions.

 

How does a CRM system improve service quality and customer support?

A CRM system plays a vital role in enhancing service quality, improving customer experience, boosting satisfaction, and maintaining loyalty by:

 

  • Centralizing all customer information and data in one place allows employees to access it quickly and easily, understand customer needs, and provide personalized service.
  • Offering tools to analyze customer behavior and preferences, which can be used to customize offers and services, thereby improving customer satisfaction.
  • Simplifying the tracking of orders and complaints while enabling quick responses to customer inquiries and requests.
  • Supporting the entire customer journey from start to finish, helping businesses improve every touchpoint, thus enhancing the overall customer experience.

 

What is the best CRM system?

Daftra CRM is considered the best system, as it provides an easy-to-use interface that allows users to benefit from its smart features with minimal time and effort. Through Daftra CRM, businesses can record customer attendance, track interactions effortlessly, build long-term relationships, and boost customer satisfaction with the services provided.

 

What are the types of CRM systems?

The main types of customer relationship management (CRM) systems are:

 

  • Operational CRM systems: Focus on managing customer data and improving customer interactions.
  • Analytical CRM systems: Focus on analyzing customer behavior to gain deeper insights into their preferences.
  • Collaborative CRM systems: Focus on sharing customer data across different departments to ensure a unified, integrated, and improved customer experience.

 

What are the disadvantages of using a CRM system?

Although CRM systems offer many benefits and advantages, there are some drawbacks that should be considered to maximize value and achieve the desired results. The most common disadvantages include:

 

  • High costs: Purchasing and hosting the system may impose a financial burden, especially on startups.
  • Complexity of use: Some CRM systems can be difficult for both employees and customers to use.
  • Lack of integration: In some cases, CRM systems may not integrate with other software used within the organization.
  • Limited customization options: Some CRM solutions may not provide the flexibility needed to tailor the system according to specific business needs.

     

Conclusion

In conclusion, selecting the right CRM system can have a significant impact on improving internal processes, enhancing business performance, and achieving the organization’s strategic goals. Always remember that the customer relationship does not end at the point of sale—it continues through a strong CRM system that maintains customer loyalty and effectively meets their unique needs. Therefore, don’t hesitate to choose the best CRM solution that aligns with your vision and helps you build a lasting customer base.

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