Shafaq Al-Sharq Trading success story with Daftra
Shafaq Al-Sharq Trading, a Saudi medical devices company, moved from a local accounting system to Daftra. Its accountant now closes the fiscal year and opens the next one himself, on a fixed annual subscription with no extra fees. It has been on Daftra for more than two years.
At a glance
| Client | Shafaq Al-Sharq Trading — Saudi Arabia |
| Industry | Medical devices trading |
| Speaker | Gamal El-Emam, Accountant |
| Time on Daftra | More than two years |
| Users | Finance and accounting |
| Key features used | Year-end closing, invoicing, stocktaking, e-invoicing, technical support |
Key results
✓Fiscal year closed and the new one opened from inside the system, by the accountant.
✓A fixed annual subscription known in advance, instead of fees that change every year.
✓Closing, invoicing and stocktaking “much faster” than the old system.
✓Support that answers and fixes issues while the accountant is still in the invoice.
About Shafaq Al-Sharq Trading
Shafaq Al-Sharq is a Saudi company trading in medical devices. Since 2017 it had run its accounts on a local accounting system.
The story is told by Gamal El-Emam, the company’s accountant, who works on the system with one colleague.
The challenge: a system that won’t let you close your own year
The old system did its job during the year, but the problem appeared on a fixed date: the end of every fiscal year.
01
Closing held by the vendor
Closing the accounts, carrying balances forward and opening the new year weren’t available to the accountant.
02
Fees that change every year
An unpredictable cost that couldn’t be budgeted.
03
Critical timing
Year-end is exactly when an accountant needs full control of the system.
“Every year-end we struggled with them to open a new year: once they’d ask for a transfer of 2,000 riyals, another time 1,500… I couldn’t open a new year myself.”
— Gamal El-Emam, Accountant
The solution: a fixed subscription and a full system in the accountant’s hands
When the company started looking for an alternative, the first condition was clear before even comparing features.
“We said it’s best to have a fixed annual subscription, so we know in advance what we’ll pay at the end of the year.”
— Gamal El-Emam
A quick decision after a hands-on trial
The accountant opened a trial account and tested the system himself, so the decision rested on real use.
“I created an account and saw the software. Its interface was easy, it was easy to use, and it met Saudi tax standards. So we went for it right away.”
— Gamal El-Emam
Year-end closing from inside the system
Every year-end step is now in the accountant’s hands, with no one to contact and no extra fees.
Compliant with ZATCA requirements
Compliance with the Zakat, Tax and Customs Authority’s requirements was a must, not an extra.
The results after more than two years
| Area | Before Daftra | With Daftra |
|---|---|---|
| Fiscal year closing | Through the vendor | Inside the system, by the accountant |
| Cost | Fees that change every year | Fixed annual subscription |
| Closing, invoicing and stocktaking | Slower | “Much faster” |
| Tax compliance | — | Meets ZATCA requirements |
“Much faster, and far better than the previous system.”
— Gamal El-Emam
Technical support: the feature he won’t give up
For an accountant working with one colleague, technical support is the IT team the company doesn’t have.
01
Instant answers mid-invoice
When the accountant needs a quick fix while inside an invoice, support answers and solves it on the spot.
02
From customer to advocate
He recommended Daftra to a retail and showrooms company, and to a foreign investor in Al Khobar who later confirmed things were going well.
“Above all, it’s the fast response from technical support. Sometimes I’m inside an invoice and need something sorted quickly, and they answer and fix it right then.”
— Gamal El-Emam
The bottom line
Shafaq Al-Sharq no longer waits for a vendor to close its fiscal year. One known subscription, a full system in the accountant’s hands, and support that answers on the spot.
“
“I recommended Daftra because it’s something I know… and their technical support responds fast.”
— Gamal El-Emam, Accountant
Is your accounting system really in your hands? Start your success story with Daftra.
FAQs
Can I close the fiscal year and open a new one myself in Daftra?
Yes. Year-end closing, carrying forward opening balances and opening the new year all happen inside the system, with no outside help or extra fees.
Is Daftra compliant with ZATCA requirements?
Yes. Daftra provides e-invoicing and integration with the authority under the requirements approved in Saudi Arabia.
Is Daftra suitable for medical devices companies?
Yes. It covers accounting, inventory, invoicing and tax reports for trading companies, including medical device suppliers like Shafaq Al-Sharq.
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