Success Story: Elhawary Auto Parts
With more than 50 years in the auto parts business, ElHawary AutoParts made Daftra the first step of its relaunch. After three to four months of setup, the company has been running live with customers on Daftra for two months.
At a glance
| Customer | ElHawary AutoParts — Egypt |
| Industry | Auto parts |
| Featured speakers | Abdullah ElHawary (Co-founder) and Ahmed ElHawary (Co-founder and Finance Lead) |
| Using Daftra for | Two months live, after 3–4 months of setup |
| Key features used | Reports, mobile app, help guide, technical support |
Key results
- ✓The decision to go with Daftra was made within 24 hours.
- ✓Full setup and testing before launch, then straight into live operations.
- ✓Every operation followed from a phone, while traveling or in meetings.
- ✓Support that's always available and fixes problems on the spot.
Video in Arabic
About ElHawary AutoParts
ElHawary has been a name in Egypt's auto parts market for more than 50 years. Recently, the company closed its doors for six full months to renovate, redesign, and reshape the way its team works.
The story is told by co-founders Abdullah ElHawary and Ahmed ElHawary, who is also the company's finance lead.
The challenge: relaunching on a system built for growth
With the company starting over, choosing the right management system came first. Past experience made the requirements clear:
A system that supports decisions
Reports that help grow the business and guide every decision that follows.
Absent support
With other ERP systems, technical support never solved their problems.
Hard-to-use software
Many programs they'd used before weren't easy for the team.
“To grow, you need a strong ERP that makes you the decision-maker in every choice you make.” — ElHawary AutoParts
The solution: Daftra as step one of the relaunch
Buying Daftra was one of the very first moves the co-founders made in rebuilding the company.
A decision in 24 hours
As soon as they tried the system, they found what they had been looking to put in place, and they decided to launch within 24 hours.
Full setup before going live
6 months
Closed for renovation and redesign.
3–4 months
Setting up the back end and testing every part until they'd mastered it.
Last two months
Running live with customers.
“We tried everything in the system, made mistakes, deleted, started over… so that when we launched, we'd know exactly what we were doing.”
Reports that power growth
The co-founders rely on Daftra's reports to develop the business and make expansion decisions. For them, the system is an investment in growth, not just a place to record transactions.
The business in your pocket
With the mobile app, the co-founders follow every operation while traveling, at home or in a meeting, with no phone calls and no laptop.
“I have every operation and everything that happens with me on the go… I don't have to be sitting in the store.”
Easy for anyone
Unlike many programs they'd worked with, the co-founders describe Daftra as comfortable and smooth for anyone who uses it.
The results: a confident launch and steady operations
Two months into live operations, the co-founders put it simply: “We're running live with customers… thank God.”
| Area | Before Daftra | With Daftra |
|---|---|---|
| Support | Didn't solve problems in other systems | Always available, fixes issues on the spot |
| Ease of use | Uncomfortable software | Comfortable and smooth for anyone |
| Following the business | Being on site or calling in | Every operation on the phone, from anywhere |
| Decisions | — | Based on the system's reports |
| Launch | — | After full testing, with confidence at every step |
Support: the real difference
After systems whose support solved nothing, support was what set Daftra apart most. The team gets help in two ways:
Help guide and YouTube videos
Ready answers inside the system and out.
Support by phone
Available all the time, fixing any issue right when it happens.
“Every ERP system does the same things. The difference is the human factor… and on the human factor, Daftra was way ahead.” — ElHawary AutoParts
The bottom line
From relaunch to daily operations, ElHawary AutoParts has built its next chapter on a system that supports its decisions and goes wherever its partners go. Asked why anyone should choose Daftra, the answer was direct:
Why go with Daftra? Because Daftra will be with you 24 hours a day.
ElHawary AutoParts
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