Success Story: Majd Al-Tamayoz Auto Services

After trying several systems that were slow and poorly supported, Majd Al-Tamayoz Auto Services switched to Daftra. For almost two years now, it has run its accounting, inventory, sales and customers from a single platform, across every branch.

About Majd Al-Tamayoz Auto Services

Majd Al-Tamayoz is a multi-branch car service company in Saudi Arabia that serves both individual drivers and corporate clients every day. Its work means keeping track of every car and its owner, the spare parts used on each job, and the invoices issued straight from the workshop floor.

The story is told by Ahmed Mohammed Saghir Al-Jammal, the company's accountant. He manages the books, including inventory, sales, purchasing, customers and suppliers.

The challenge: software that slowed the business down

Before Daftra, the company tried several programs, and every one of them ended the same way: time wasted at every step. The problems came down to three areas:

“The programs we used before kept holding us back… it was definitely wasted time.” — Ahmed Al-Jammal, Accountant, Majd Al-Tamayoz

The solution: Daftra at the heart of daily operations

Majd Al-Tamayoz adopted Daftra as one system for accounting, inventory, sales and customers, used by everyone from senior management to the workshop floor.

Invoices created by the workshop team

Invoicing is no longer a job only the accountant can do. A workshop employee can enter the invoice, add the product and register the customer, whether an individual or a company, with no difficulty. The invoice then goes straight to the customer by WhatsApp, email or Messenger.

“Even a worker in the workshop doesn't need an accountant.”

A complete record for every customer and car

Customer management is the “core” of the business. When a customer gets in touch after a service, the team pulls up their record instantly using any of these:

Connected accounting and inventory

Invoices, product management and the chart of accounts all work together in one system. Ahmed describes the whole accounting side as “really smooth.”

Role-based permissions

Four levels of users work on Daftra, each with their own permissions:

The results: from lost time to keeping pace

After about two years with Daftra, Ahmed sums up the change: “We're keeping up with time now, and we're here to stay.”

Ahmed adds that Daftra “keeps getting better year after year,” so the company gets continuous updates without ever switching systems.

Support: a partner that's always there

Issues are rare, and most are technical ones caused by a weak internet connection. When they do happen, the team has two ways to solve them:

“The support team is extremely helpful: they respond quickly and get problems solved fast. Whenever I run into something, I find they've already posted videos for everything on YouTube. And if I do have an issue and contact the Daftra team or support directly, they fix it for me right then and back me up with videos and YouTube links that explain everything about the system.” — Ahmed Al-Jammal

The bottom line

From the workshop floor to senior management, the Majd Al-Tamayoz team now works on one easy-to-use system that keeps improving, backed by a fast support team. Asked what he'd tell anyone considering Daftra, Ahmed put it in two words:

Watch the full story (in Arabic): Majd Al-Tamayoz's success story with Daftra